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How can I see the volume received of an inquiry?
How can I see the volume received of an inquiry?

This article explains the process to see how much volume has been received for an inquiry

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Written by Brent Fitch
Updated over a year ago

To see the volume of customer interactions for a specific inquiry:

  • From the OI dashboard, click 'Inquiries' at the top of the page

  • The Inquiries overview page defaults to a summarized view of all inquiries ranked in descending order for the most recent three months of data available

  • To change the model, date range selected, or to apply any other filters to the data shown, see Applying filters using OI

  • To show only the inquiry of interest, use the 'Inquiry' filter to refine the chart

  • Select one or up to 5 inquiries to filter the data displayed by.

    Tip: Use the search bar to search for keywords within the list of inquiries.

  • You can now hover over a bar on the chart to see the volume of interactions for the selected inquiry within the time period selected

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