Operative Intelligence

Understanding your user interface and performance best practices

Your Agent Dashboard and Performance

Create and track a coaching plan to improve performance on a specific inquiry type and metric.

Creating and Tracking Your Coaching Plan

This article explains what the Agent Effectiveness Score is, how it is calculated, and how it can be used to evaluate agent performance.Agent Effectiveness Score

Agent Effectiveness Score

Guided success guide for agent staring with OI

Success Playbook for Agents

Anita Casanovas

Quick and easy guides to help agents learn the basics of using OI

Getting Started: For Agents

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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