Operative Intelligence

This article explains what the Agent Effectiveness Score is, how it is calculated, and how it can be used to evaluate agent performance.

Agent Effectiveness Score

This article explains Predicted Satisfaction in the Operative Intelligence platform

This article explains Predicted Resolution in the Operative Intelligence platform.

This article explains how Sentiment is analyzed in the Operative Intelligence platform.

This article explains the methodology for classifying interactions including what is a Root Cause, Inquiry and Sub Inquiry

Understand key phrases, calculations and terminology in the OI platform

This article explains the Opportunity Types used in the Operative Intelligence platform.

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