Operative Intelligence

A list of terms and definitions used within the Operative Intelligence platform

Operative Intelligence Definitions

This article explains Agent Effectiveness Score, what it is and how it is calculated

This article explains the methodology for classifying interactions including what is a Root Cause, Inquiry and Sub Inquiry

This article explains Opportunity Types used in the Operative Intelligence platform.

This article explains Predicted Resolution in the Operative Intelligence platform

This article explains Predicted Satisfaction in the Operative Intelligence platform

This article explains Sentiment used in the Operative Intelligence platform

Commonly used terms in the Operative Intelligence portal

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