All Collections
Using the OI platform
The basics of navigating OI
B
OI Dashboard
Real time insights using OI
Inquiries overview
Sub-inquiries overview
Root Causes overview
Opportunities overview
Performance Insights
Metrics page
Applying filters using OI
Use OI to get performance data for agent coaching
How do I invite users to the Operative Intelligence insights portal?
How to set up or manage Agent access to OI
Understanding the Agent Profile
Save filters to a view
Dark mode
OI-Q
Export data from the OI platform
Team and agent admin
Using OI as a Team Leader or Supervisor for Agent Coaching
Using OI to drive continuous improvement for the entire contact center
Using OI to understand and measure why customers are contacting