Operative Intelligence

This article will help you understand the OI classification of customer contact.

Using OI to understand and measure why customers are contacting

How to identify continuous improvement initiatives that will impact the metrics and performance of the entire contact center.

Instructions on how to invite users to Operative Intelligence and an explanation of different role types.

How to navigate the OI Real time page to understand why your customers are contacting you today

A guide to the Sub-inquiries page on the OI Platform

Details on the Opportunities Overview page

How to use the performance insights pages in OI

Details of the Metrics page in the OI platform

How to apply filters to OI pages to help you dig deeper into the data

This article explains how you can save filters you have applied to a page to re-visit in future.

How to switch your view between dark and light mode in the OI platform.

An overview of OI-Q, the Operative Intelligence generative AI application.

Instructions on how to export data from OI

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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